Whether you need inbound call handling, predictive dialer infrastructure, agent management, or full BPO setup — we build it, staff it, and operate it so you don't have to.
We've been setting up and managing contact center operations since 2016. Our clients span telecom, insurance, home services, and healthcare — industries where the phone call is the most valuable conversion event in the funnel.
We don't just configure software. We recruit, train, and manage agent teams, build QA frameworks, integrate with your CRM, and provide the reporting infrastructure you need to run a high-performing inbound operation.
Our managed contact center clients average 92%+ answer rates within 90 days of launch — up from industry averages of 60–70%.
Seamless integration with Salesforce, HubSpot, or custom CRMs — leads flow from call to contact record to follow-up automatically.
We write scripts, train agents on your product, score calls weekly, and coach continuously — so quality doesn't degrade over time.
Contact center benchmarks
From dialer infrastructure to daily agent management — we handle the entire operation.
Configuration and deployment of predictive, power, and preview dialers — tuned to your call volume, compliance requirements, and agent count for maximum talk-time efficiency.
IVR configuration, call routing logic, queue management, and overflow protocols — ensuring callers reach the right agent fast and abandonment stays low.
We source, screen, and onboard agents trained on your script, compliance guidelines, and product. Initial training, ongoing coaching, and performance scorecards included.
Call recording, scored QA evaluations (100+ calls/month), weekly coaching sessions, and a performance dashboard tracking every agent against KPIs.
Dialer integrated with your existing CRM, ticketing system, and reporting tools. Calls, dispositions, and recordings flow automatically into the right records.
For clients requiring round-the-clock coverage, we build and manage multi-shift operations with real-time supervision, escalation protocols, and daily reporting.
We map your call flows, compliance requirements, CRM stack, and volume expectations. Dialer platform selected and configured for your use case.
Dialer provisioned, IVR configured, CRM integration built, QA framework established, and scripts written and approved before any agent touches a call.
Agents onboarded, trained, and run through mock calls before going live. Supervisors monitor every call during the first two weeks.
Weekly QA reviews, monthly KPI reporting, and continuous coaching. Dialer settings tuned as volume data accumulates. Agent team scaled on request.
We configure the right dialer and CRM for your needs — or work within your existing stack.
Five9, NICE inContact, Genesys, RingCentral, Convoso, and others. We recommend based on your call volume, compliance needs, and budget.
Salesforce, HubSpot, Zoho, custom CRMs, and proprietary systems — we build the connectors that keep your data clean and accessible.
TCPA compliance framework, DNC scrubbing, state-level calling hour configuration, and consent management — built into every setup we deliver.
Tell us your call volume, current answer rate, and what you need to fix. We'll scope a solution within 48 hours.
Call directly: 505-738-3883